Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.
This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…
Fixes to try
Sky Go is a video streaming app that has taken the world by a storm. It allows users to stream programs on Sky TV on their devices. When you use Sky Go, you get access to on-demand programs. With Sky Go on Firestick, you get access to all types of content including TV shows, breaking news, sports events, movies, and more. Click to open detail panel. Download the app. click to open detail panel. Sky go on Amazon fire tablet 21 Oct 2020 04:42 PM For nearly a week now the sky go app on my latest version Amazon fire tablet it just keeps spinning and won't load any content, any chance this is a known problem and you are working on a fix. Assuming your AVR's DAC can process it and your speakers and amp are not mid to low consumer grade (most are), if you update your FTV Cube gen 2 (not on gen 1), and go into Amazon Music HD settings and turn on UHD option; recordings that are above 16/48 will play at the highest level they are saved at. So, instead of a 16/44.1 version, you. Has anyone had success getting the Sky Go app to work on the Fire TV 1 recently? I've read through countless forums on xda and can't seem to.
The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.
Save up to $100 on Laptop
Take good advantage of this link to get a great discount instantly when placing an order at BestBuy.
Method 1: Close the Cisco VideoGuard Monitor process
Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.
a) If you are on Windows:
- Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
- Right click the CiscoVideoGuardMonitor process and click End task/End Process.

b)If you’re using a Mac computer:
- On your desktop, click Go, then click Utilities.
- Double click Activity Monitor.
- Click CiscoVideoGuardMonitor, then click the quit button.
Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.
Method 2: Temporarily disable your firewall
It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)
If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.
*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.
Method 3: Completely reinstall your Sky Go app
When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.
a) If you’re using Windows
Sky Go Amazon Fire
__FireInTheSky(subway)2.jpg)

- Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
- Under View by, click Large icons.
- Click Programs and Features.
- Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
- Go to Local > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
b) If you’re on Mac
- On your desktop, click Go and click Applications.
Remove the Sky Go app.
- Go back to your desktop, then click Go and click Go to Folder.
- Type “~/library” and click Go.
- Go to Cisco, then remove the VideoGuardPlayer folder.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.
You may also want to read…
Staff Reporter | On 06, Dec 2015
Sky Go has arrived on Amazon Fire tablets – just in time for Christmas.
The streaming service allows Sky customers to watch TV from up to 70 entertainment channels live and on demand at no extra cost. Available on a range of mobile devices, as well as on consoles (for an extra fee), the app has become an essential part of Sky’s appeal, making it possible for people to watch their favourite pay-TV shows without having to fight over the remote in the living room – something that will become particularly useful during the festive season.
Sky Go is now supposed on multiple generations of Fire tablets, including the new tablet released by Amazon for the holidays, which is available for less than £50. Will this compatibility with Amazon’s Fire OS (based on Android) mean that Sky Go could eventually arrive on Fire TV devices? It’s possible, given that Amazon has now started to open up its cross-platform doors, releasing an Amazon Video app for Roku devices for the first time this autumn. An Amazon Video app for Apple TV is also rumoured to be in the works.
Luke Bradley-Jones, Sky’s Director of TV Products, commented: “It’s brilliant that Amazon Fire tablets are now compatible with Sky Go in time for the great line up of TV this December. There’s something for everyone to watch including Cinderella for princes and princesses, Geordie Shore for reality TV addicts and the World Darts Championship for those with a competitive spirit. And Sky Go is set to get even better in 2016, with more great content, and a series of exciting updates.”
Sky Go Amazon Fire Stick 2021
Steve Rabuchin, Vice President, Amazon Appstore, adds: “We’re focused on adding the highest quality selection to our Appstore, and Sky has one of the strongest content catalogues in the UK. The addition of Sky Go to our store provides our customers with easy access to Sky’s first-class exclusive TV, movies and sports programming. We’re delighted to welcome Sky to the Amazon ecosystem we look forward to working with the Sky team in future.”
